Credit Arsenal Reviews

No unnecessary fees: Personal credit cards from Arsenal eliminate common fees such as monthly fees and balance transfer fees, providing more freedom and cost savings for users.

Low fixed interest rates: Credit cards start at a low APR (around 9.90%), which is significantly lower than many big banks and retailers, helping users save on interest costs.

No penalty rates and grace period: Users benefit from no penalty APR if a payment is missed and enjoy a 25-day grace period, offering flexibility and reducing financial stress.

Balance transfer with no fees: Allows users to transfer high-interest balances without fees, enabling faster debt payoff.

Card management tools: Online and mobile banking features let users lock/unlock cards, set alerts, make payments, and create travel notices, enhancing security and convenience.

Mobile payment compatibility: Supports Apple Pay, Google Pay, and Samsung Pay for easy, contactless purchases.

Secured card option for beginners: Helps individuals with little or no credit history build credit responsibly, with credit limits based on deposits.

Business online banking features: For business users, Arsenal offers role assignments, fraud prevention, automated billing, expedited ACH payments, mobile check deposit, and multi-factor authentication to enhance control, security, and efficiency.

Merchant cash advance option: Provides flexible, quick capital for small businesses with payments tied to sales volume, useful for those who may not qualify for traditional loans.

Outstanding customer service with helpful and professional staff who care about members, creating a community-oriented environment.

Offers competitive financial products such as auto loans, personal loans, home equity loans with no closing costs, and flexible terms.

Provides custom savings options and tools to help members grow their savings and plan for retirement.

Members can participate in governance by serving on the board, enhancing community involvement.

Convenient online applications and quick loan decisions.

Employees report a professional and friendly work environment with good management and flexible hours.

Some customers find the institution consumer-unfriendly, with difficulties such as not accepting MasterCard payments and complicated money transfers.

Limited geographic convenience; some services require living close to a branch.

Reports of poor communication and lack of career advancement opportunities for employees.

Complaints about loan payment reporting errors and concerns over fraud prevention have been raised, though some issues were addressed by the credit union.

Some customers experience challenges with loan processes and customer service responsiveness.